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Frequently Asked Questions (FAQ) – ProLingo 

1. What sets ProLingo apart from other ESL companies?

At ProLingo, we take pride in our diverse team of educators, which includes both native and non-native English speakers. This unique blend allows us to offer a well-rounded learning experience, providing students with exposure to various accents and teaching styles.

2. What if my teacher is running late for a class?

We understand that unforeseen circumstances can occasionally cause delays. In such cases, our 'Teacher is Late' button offers a quick and convenient way for you to notify your teacher. This feature ensures effective communication and helps us maintain the highest level of punctuality.

3. Can I record my class sessions for later review?

Yes, absolutely! We encourage students to make the most of their learning experience. You have the option to record your class sessions for personal reference and review. This can be particularly helpful for reinforcing concepts and tracking your progress over time.

4. How do I request a specific type of teacher (native or non-native speaker)?

We aim to accommodate your preferences whenever possible. When scheduling your classes, you can indicate your preference for a native or non-native English speaker teacher. While we strive to meet your requests, please note that teacher availability may vary.

5. How do I access the 'Teacher is Late' button?

The 'Teacher is Late' button is conveniently located within your online classroom interface. Should your teacher be delayed for any reason, you can simply click the button to alert them, allowing for seamless communication and adjustments to your class schedule.

6. Are the class materials tailored to my individual needs and level?

Absolutely! Our experienced teachers tailor class materials to suit your specific needs and language proficiency level. Whether you're a beginner or looking to enhance your advanced language skills, our personalized approach ensures that you receive the most effective and relevant instruction.

7. How do I schedule my classes?

Scheduling your classes is easy and flexible. You can access our user-friendly scheduling platform and choose the times that best fit your availability. We offer a range of time slots to accommodate various time zones and lifestyles.

8. Can I reschedule or cancel a class if needed?

Yes, we understand that unexpected events may arise. You have the option to reschedule or cancel a class up to a certain time before its scheduled start. Our user-friendly platform allows you to manage your classes with convenience and ease.

9. Do you offer trial classes?

Yes, we offer trial classes to give you a taste of our teaching approach and platform. It's a great opportunity to experience our interactive lessons and decide if ProLingo is the right fit for your learning journey.

10. How do I get started with ProLingo?

Getting started is simple! Visit our website to create an account, explore available teachers, and schedule your classes. If you have any questions along the way, our support team is here to assist you.

We're excited to welcome you to the ProLingo family and help you achieve your language learning goals. If you have any additional questions, please don't hesitate to reach out to our dedicated support team.

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